About | Fierce Tactics

WHEN CUSTOMER EXPERIENCE
MEETS
BUSINESS PROCESS MANAGEMENT

Efficient processes are one of the most important backbones within a company. At Fierce Tactics, we continuously develop or optimize these within the People, Process & Technology framework: by considering these three components, we can ensure sustainable optimizations.

Furthermore, due to our background in Customer Experience and Customer Care, we always take into account the impact on the customer.

This is one of our favourite topics at Fierce Tactics: In the first phase, we design or optimize business processes in such a way that the customer experience runs smoothly, unnecessary stress in the workplace decreases, and the company operates (cost) efficiently.

Once this planning is behind us, we also guide these organizations and their employees through these challenging transformations.

The result? Happy customers, motivated employees who can focus on the tasks that truly make a difference, high customer retention, and increased profit margins. Because processes designed to be LEAN are guaranteed to be cheaper than inefficient processes.

Always a win-win :)

TESTIMONIALS

“Inspiring, motivating and steeped in knowledge is the first thing that comes to mind when I think of Sandra.

The project we gave her was complex and layered, but she managed to get everyone on the same page, reconciling the human and the procedural. Her energetic appearance in meetings made you want to move forward and solve things.

Things got resolved because of her too.

As far as I'm concerned, Sandra is a great asset to any team or project!”

Tommy Deboodt, ICT and Business Support Manager

24+, subsidiary and contact center of KBC

FUTURE-PROOF

prepared for future challenges

VALUES

DECISIVE

fast, goal-oriented and efficient

UNCONVENTIONAL

INNOVATIVE

cutting-edge ideas

rules are meant to be questioned

INTEGRITY

ethical collaborations

INTRODUCTION

Sandra Debecker

In 2011, Sandra Debecker started as a customer service consultant. The customer service department not only represents the voice of the customer within the organization, but also communicates with all other departments.

During her assignments, she quickly came into contact with the impact of various customer processes within diverse companies and sectors.

Fascinated by process optimization, she gradually evolved from line manager to project and process manager. Her greatest distinguishing factors are her helicopter view, analytical thinking, persuasiveness, presentation techniques, empathy, creativity and enthusiasm. She gains energy from optimizing complex situations and wants to have an impact in an organization.

When her assignment is completed, she always leaves the company more mature and the employees happier. This is also the mission of Fierce Tactics.

Below you will find an overview of the most common business processes she has worked on so far.

Get in touch if you have any questions.