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HOW TO

Downloads fierce tactics

  1. How do I guarantee the availability of my customer service?

  2. How do I draft a balanced contract with a result-based bonus-malus?

  3. How do I choose between onshoring, nearshoring, and offshoring?

  4. How do I set SMART objectives for employees?

  5. How do I organize the ideal team meeting?

  6. How do I fix my culture of heroes?

  7. How do I optimize my customer retention?

  8. How do I support an employee who is growing into a leadership role?

  9. How do I work cost-effectively with incentives?

  10. How do I give negative feedback?

CUSTOMER KPIS

NPS (NL - EN - FR)
CSAT (NL 
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  • Twitter (X)

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